Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
Introduction
frosty-lark is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Complete enquiry forms on our website
- Engage our consultancy services
- Correspond with us via email
- Visit our office for consultations
This information may include your name, email address, property requirements, budget information, and any other details you choose to share.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information including:
- IP address and approximate location
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Customise property recommendations to your requirements
- Improve our website and service offerings
- Send relevant market updates (with your consent)
- Comply with legal and regulatory obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: To provide services you have requested
- Legitimate interests: To improve our services and communicate with clients
- Consent: For marketing communications and non-essential cookies
- Legal obligation: To comply with applicable laws and regulations
Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers who assist our operations (hosting, analytics)
- Professional advisers (solicitors, accountants) when necessary
- Regulatory authorities when required by law
All third parties are contractually bound to protect your information and use it only for specified purposes.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for three years from last contact unless you request earlier deletion.
Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and restricted staff access.
International Transfers
Your information is primarily stored within the United Kingdom and European Economic Area. If data is transferred outside these regions, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.
Contact Us
For privacy-related enquiries or to exercise your data protection rights:
frosty-lark
14 Queen Square
Bristol, BS1 4NT
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.